Privacy Policy
Last updated: January 15, 2026
1. Identity of the Data Controller
Credavionex S.A. de C.V., with registered address at Av. Paseo de la Reforma 505, Floor 32, Col. Cuauhtémoc, Alcaldía Cuauhtémoc, C.P. 06500, Mexico City, Mexico (hereinafter "Credavionex" or "we"), is responsible for the processing of your personal data. This privacy notice is issued in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations.
2. Personal Data Collected
For the provision of our financial advisory, economic education and government support management services, we collect the following categories of personal data: identification data (full name, date of birth, nationality, CURP, INE), contact data (email address, telephone number, home address), financial data (income, expenses, credit history when expressly authorized by the data subject), and browsing data (IP address, browser type, pages visited on our site). We do not collect sensitive personal data without your explicit written consent.
3. Purposes of Data Processing
Your personal data will be processed for the following primary purposes: provision of financial advisory and consulting services, assessment of eligibility for government support programs, creation of personalized financial plans, attention to requests and inquiries, and compliance with legal and regulatory obligations. Secondary purposes (requiring your consent) include: sending information about new services, programs and financial education workshops, preparation of statistics and internal analyses for service improvement, and invitations to events and training.
4. Data Transfers
Credavionex may transfer your personal data to the following entities for the stated purposes: Mexican government authorities when necessary for managing social support programs (SEDESOL, Bienestar, SAT), financial institutions when required for the provision of contracted services, and technology service providers that support us in the secure storage of information. All transfers are made in accordance with the LFPDPPP and ensuring adequate levels of protection.
5. ARCO Rights
As the data subject, you have the right to Access, Rectify, Cancel or Oppose the processing of your personal data (ARCO Rights). To exercise any of these rights, you may send a request to contacto@credavionex.com or visit our offices directly. Your request must include: data subject's full name, home address or email for response communication, identity verification documents, a clear description of the right you wish to exercise, and any elements that facilitate the location of your data. We will respond to your request within a maximum of 20 business days from receipt.
6. Security Measures
Credavionex implements administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use. These measures include: encryption of data in transit and at rest using TLS 1.3 protocol, role-based access controls, periodic security audits, continuous staff training on data protection, and automated backups with geographically distributed storage.
7. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the cookies we use, their purposes and how to manage them, please consult our Cookie Policy available on this website.
8. Modifications to the Privacy Notice
Credavionex reserves the right to modify this privacy notice at any time. Modifications will be published on our website credavionex.com and, for substantial changes, we will notify you by email. We recommend that you periodically review this page to stay informed about how we protect your information.
9. Contact and Complaints
If you have questions, comments or complaints regarding the processing of your personal data, you may contact us at contacto@credavionex.com, call +52 55 4170 2300, or visit our offices at Av. Paseo de la Reforma 505, Floor 32, Col. Cuauhtémoc, C.P. 06500, Mexico City. If you believe your data protection rights have been violated, you may file a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI).